Online Assistance


For assistance and/or reservations, you can chat live via the Internet to one of our Consultant's at our Support Centre by clicking on the button on the left.

Internet Phone Assistance

You can call one of our English or Manadrin speaking Consultant's at our Support Centre via our internet phone network by using the below 'In country' phone numbers. All calls from the following international locations are free -
  New Zealand:   0800-143-669   Tollfree in New Zealand
  Australia:   1-800-820-663  Tollfree in Australia
  USA/Hawaii/Canada:   1-888-825-8504  Tollfree
  UK/Northern Ireland: 0800-862-0362  Tollfree
  Los Angeles: ( 310) 405-6938
  Beijing: (10) 5147-5622 *
  Shanghai: (21) 5106-4410 *
  HongKong: 3170-9515
  Toronto: (416) 342-1578
  London: (20) 3105-6155 *
  Singapore: 3106-2064
  Dublin: (1) 653-0761 *
  Johannesburg: (11) 461-3210 *
  Rest of the World : +64-4-931-8651
   
Skype Me™! Skype Free Call - globalsupportcentre
  NetPhone Number: 8147377 #
* Local phone charges may apply depending on the phone carrier that you are using.
# If you are a Netphone or Mamakall customer, there is no charge for the phone call if you use the Netphone/Mamakall number.

Our Support Centre is manned : (New Zealand Standard/Summer Time)

Monday to Friday 9.00am to 6.00pm
Saturday, Sunday & Public Holidays 11.00am to 6.00pm
New Zealand Public Holidays: 27 Oct 08
New Zealand Local Time:

Other information

  Email:   info@railnewzealand.com
  Fax:      +64-4-917-9174
  Group information:  groups@railnewzealand.com